Refund policy

Returns & Refunds Policy 

Effective Date: 1 May 2025 

1. Return & Exchange Policy 

 Eligibility for Returns 

We accept returns of unused, unopened items in their original packaging within 30 days of delivery. To initiate a return, please contact us at info@akamaisa.co.za to obtain a Return Authorization. 

 Please note: Items returned without prior authorization may not be accepted. 

Return Process 

To return an item: 

  1. Contact us at info@akamaisa.co.za within 30 days of delivery to request a Return Authorization. 
  2. Once authorized, securely package the item and include the original invoice or proof of purchase. 
  3. Ship the item to the address provided in the return instructions. 

 Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. 

Refunds 

Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7 business days. Shipping fees are non-refundable. 

Exchanges 

If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item. 

Damaged or Defective Items 

If you receive a damaged or defective item, please contact us at info@akamaisa.co.za within 7 days of delivery. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund as appropriate. 

2. Non-Returnable Items 

The following items are non-returnable: 

  • Perishable goods
  • Gift cards
  • Downloadable software products
  • Personal care items (for hygiene reasons) 

3. Contact Us 

For any questions regarding our Returns & Refunds Policy, please contact us at: 

 Akamai SA

249 Oom Jochems Place

Erasmusrand, Pretoria

South Africa

Email: info@akamaisa.co.za